Can commenting checkmarks be preserved?

First, I am using a PC running Windows 7 and Adobe Acrobat DC. I have no problems creating PDFs and commonly create commenting-enabled ones for colleagues. When I get them back, I want to go through them and keep track of all the issues marked in them using checkmarks on the comments.

When I am in the office and open a PDF, the checkmarks appear in the comments. When I am working from home, the checkmarks are nowhere in the document.

Same document, same computer. But this scenario can make the difference in whether I can use Acrobat DC (at home) or not, since trying to go through hundreds of marks from scratch each time is rarely worth it.

Is there a setting by which I can see the checkmarks everywhere?

Thanks,

Eric