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Custom stamps not appearing in Acrobat DC

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I copied custom stamps from the previous versions into Acrobat DC.  They do not appear on the palette nor do any of the technical articles online fix it.  I spent an hour on chat with someone trying to verify I actually had a licensed product, and when it was verified told me I was in the wrong area to call toll free number.  I called a toll free number for another hour waiting only to be told when answered they were having technical problems and call back in another hour.  Does anyone at Adobe actually know how to help me with this issue?


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