I am using SharePoint 2010 for Shared Review. Most of the testing has been successful with a few minor problems. The biggest has been that some are not getting the connection request. The document for review opens immediately either in the user's browser or Adobe Acrobat or Reader. We have not been able to nail down the reason yet. But, it has happened on systems running Acrobat 9 Pro and Acrobat X Pro. We have had success with others using Acrobat X Pro and Reader 9.
What I am most confused on is why some of our users are not getting the request to connect to the SharePoint workspace to do their review. If they go through Windows Explorer to where the file is located to open it directly, it asks the user to Check Out the file and then Save & Continue. If they do this, they seem to lose the ability to publish their comments directly to the server. They don't even get the options to check for new comments. The file is opened and they are able to work with it like a normal file.
What could we have done wrong that caused this? Each the users has the appropriate permissions to the SharePoint site. I have noticed in the tracker that the two that had the issues don't have their name or title appear. I checked both of them in the Identiy section of the Preferences and their name, title, organization and email are all missing. Only their UserID is shown. Could this be part of it? We were all using the same intranet wireless system. All users were able to open the review file. When someone receives the link for review through the email, does the link verify through the email address listed in the prefences?
Jason Lopez