Saving reviews to Windows network shares; not a permissions issue. Only one client (Windows 7) is affected. Disabling antivirus and Windows firewall had no effect. The following messages appeared in the Windows Application Event Log:
Fault bucket 791351243, type 25
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: Acrobat.exe
P2: 11.0.16.13
P3: 571b4060
P4: MSMAPI32.DLL
P5: 0.0.0.0
P6: 5724bb75
P7: c0000005
P8: 000017e8
P9:
P10:
Attached files:
C:\Users\xxxx\Desktop\D-105376 - Initial
- Pluggable Transfer Site.pdf
C:\Users\xxxx\AppData\Local\Temp\WER5F31.tmp.WERInternalMetadata.xml
These files may be available here:
C:\Users\xxxx\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_Acrobat.exe_f8fa1 a854c5856308389997843e6ed5ba110c8e_0a914700
Analysis symbol:
Rechecking for solution: 0
Report Id:
1b0b6a9a-2e66-11e6-be3c-c4d98763d8ea
Report
Status: 0
Faulting application name: Acrobat.exe,
version: 11.0.16.13, time stamp: 0x571b4060
Faulting module name: MSMAPI32.DLL, version:
0.0.0.0, time stamp: 0x5724bb75
Exception code: 0xc0000005
Fault offset: 0x000017e8
Faulting process id: 0x1968
Faulting application start time:
0x01d1c272ccf3237a
Faulting application path: C:\Program Files
(x86)\Adobe\Acrobat 11.0\Acrobat\Acrobat.exe
Faulting module path: C:\Program Files (x86)\Common Files\SYSTEM\MSMAPI\1033\MSMAPI32.DLL
Report Id: 1b0b6a9a-2e66-11e6-be3c-c4d98763d8ea