The basics:
Windows 7 (64-bit)
Acrobat Pro DC (to initiate shared review)
SharePoint Office 365 (to host the shared review)
Acrobat Pro XI (for clients attempting to read shared review)
I have set up a subsite on our SharePoint 365 server following all the directions provided in this article:
Hosting shared reviews on SharePoint or Office 365 sites with Acrobat
My coworkers are assigned edit permissions to the SharePoint site, subsite and ShareView document library.
I have opened up a PDF file for Shared Review using Acrobat Pro DC and invited two coworkers to review; once with a link and once with an attachment.
I am able to add comments to the file, and view the Review Tracker, get updates, etc. and all seems to work fine. the server status is "green"
However, when my coworkers try to access the files they get a response that the server is not reachable. With the attachment, they can open and add comments, but are unable to Publish comments to the server. When I check the status I cannot see they have accepted the review.
I have not been able to reason out what else could be interfering with their access to the SharedReview server. I did notice that they seem to only have Acrobat Pro XI and not just Adobe Reader. I don't believe that would pose a problem, as Reader alone should be adequate.
What other diagnostics are available for this process?