(Using 2015 Release (Continuous) | Version 2015.023.20070 on both machines)
Started using shared reviews a couple of weeks ago, everything was going fairly well.
I have two computers that I use (desktop, notebook) that I use to create reviews.
The server location for the reviews is on my customer's network, which I access via VPN.
Several days ago, Acrobat Pro DC stopped connecting to the server on my desktop, but not on my notebook. In Tracker (on the desktop), the Status area for each of my shared reviews indicates "Error: Could not get new comments. Adobe Acrobat DC did not get a response from the server. Try again later or contact your system administrator."
I *can* navigate (with Explorer) to the server location for the reviews.
If I try to create a *new* review, the Create Shared Review status dialog appears, displays "Creating shared folder on smb://.../TechPubReviews/ ("..." is the path on the server), and stalls. Options are to Retry and Cancel. Retry does the same thing.
- Any ideas why one machine (desktop) has this problem, but not the other (notebook)?
- If I remove the server location from Edit>Preference>Tracker, can I re-add it (don't remember how I created it in the first place), and what will that do to the existing reviews? (Will I still be able to access them?)
Any help (soon, I hope) would be greatly appreciated! (It was hard enough to convince them to let me try out the shared reviews, and I can't afford to lose track of things so soon :-( )