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Missing shared review comments

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We've been successfully using the shared review feature for years without any issues. Recently we've had reviews where the initiator and reviewers do not see all of the comments that have been added. Each reviewer may see comments from some or all of the contributors, plus if you join back in the review at a later time, the comments that you see can have changed. For example, the first time I check, I see only reviewers A and B. The second time I see only reviewers C, D, and E.

 

We've covered bases by having individual commenters save and send their PDFs to the initiator but we can't operate this way not knowing if we may lose comments.

 

We are using the latest Adobe Acrobat Pro DC from the Creative Cloud and saving the comments to SharePoint 2010.

 

We have recently switched our protection software to Forticlient, which has seemed to have difficulty with Adobe applications but I am sure it is part of this issue.

 

Any info/troubleshooting tips would be appreciated.


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