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Shapes do not work - Windows 10, Acrobat DC

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Is a specific browser add-on or plug-in needed to use the shapes in Internet Explorer browser? For some reason the shapes do not work when applying to a file under a particular 3rd party application. The machine is running Windows 10, whereas the machine running Windows 7 does not seem to have the problem. Both machines are using Adobe Acrobat Pro DC.


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