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Unable to Get New Comments on Shared Review with SharePoint Online

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When checking for new comments on a PDF that I was successfully able to upload to SharePoint Online, I receive the error message, "Could not get new comments. Adobe Acrobat did not get a response from the server. Try again later or contact your system administrator." I am able to successfully ping the server (13.107.136.9). I am also unable to see new comments for all other previously uploaded PDFs that were uploaded to SharePoint Online. Other users in my company are able to access and comment on the PDFs.


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