When a Word or AutoCAD file is attached using the Annotations paperclip, the reviewer can initially see and open it. But after they “Publish Comments” and the review file is closed, the file "Name" changes to "Unknown" (although the Description has the correct file name and extension). The “Modified”, “Size” and “Compressed Size” information is Unknown.
When the review file is then re-opened, no one with Adobe XI Pro or Reader XI cannot open the file. However:
- The file location is marked with the paperclip within the document.
- The file name is shown in the Comments List with the initiator's name.
- In the Attachments list (the paperclip icon beneath the Thumbnails and Bookmarks on the left side as shown above) the Name appears as Unknown, Description shows the file name, but Modified, Size, and Compressed Size fields are Unknown.
- The file “Name” cannot be edited, although the file “Description” can be.
We have determined that an Adobe Reader 8 user can insert a file just fine. We don't know about Reader 9 or X. Reader XI does not work.
Since this feature was the reason for the purchase of Adobe Acrobat Pro IX, we would any help. (Windows 7, network server)