Our company is trying to switch from paper based reviews to the electronic shared reviews, and Adobe XI was selected. (Window 8, Acrobat XI) However, we are having a great deal of difficulty.
Our problem is that we would like to be able to attach small files (Word, jpeg, etc.) during the Send for Shared Review as described in the videos and online help.
What we have experienced is this:
1. A reviewer attaches the file using the Comments paperclip, publishes the Comments, and then closes.
2. When they, another reviewer, or the initiator opens the document, the Name of the file changes to "Unknown" and the name of the file w/ extension appears in the Description in the Attachments list. This makes the file unopenable.
Has anyone else experienced this? During the initial period while the file name still appears under Name in the Attachments list, it is openable. When that name shifts to the Description field it is lost.
Here is how we are doing it:
- Choose the paperclip under Comments - Annotations
- Choose the place in the document and click it to select.
- Choose the file from the popup box and click Open.
- Click OK to select the icon, and it is placed in the document. The file name now appears in the list of Attachments in the left side of the document. Using the single arrow (to the right) it shows the attributes (Name, Description, Modified, Size, Compressed Size.) The name appears under Name, the Description is blank, the Modified, Size and Compressed Size fields are filled in. Since everything is completed, press Publish Comments.
- When the initiator or another reviewer opens it, the name is now Unknown and the file name is under Description and there is no way to identify the file or open it.
Can someone please help us with what we are doing wrong? They make it sound so simple, but nothing we try works. This was one of several feature that management really wanted.
Thanks, Diane