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Adobe Acrobat DC bad file handle - comments not saved, please help!

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I've put in a 'chat' with adobe but they are too busy to answer. I have an account with adobe

 

 

Acrobat Standard DC subscription (month-to-month)

 

Acrobat Standard DC subscription

 

 

I keep getting a 'bad file handle' in Adobe Acrobat DC when I try and save a pdf I have made comments on. I am then unable to save it and have to close it and all my comments are lost. I need to know why this keeps happening and how to stop it happening, but - right now - I want to know if I can retrieve the pdf with comments that I've created over the last 2 hours. I can't get it via our technical support as I cannot restore a previous version as it wasn't backed up within the time period.


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